Orders are posted next working day from receipt of payment Monday to Friday, orders received Saturday and Sunday will be posted on Monday to delivery addresses supplied on order. Please check these details carefully as ASD Bright Ideas cannot be held responsible for customers address errors and it will be down to the customer to deal with the carriers of said parcels direct.
All uk items are sent 2nd class postage by Royal Mail and will be dispatched within 24 hours of payment being received and cleared. Orders over £20.00 are sent Royal Mail 2nd class signed for. If your not in when they deliver Royal Mail will leave a card with how to collect or arrange a redelivery.
Overseas orders are sent by Air mail Royal Mail.
For more information on delivery times go to Royal Mails website.
Please note no deliveries will be dispatched until valid delivery address, postcode, email address & telephone number have been provided with the order. If wrong address is supplied ASD Bright Ideas will not be responsible for resending or remaking so please check these details carefully.
Orders that are sent signed for or too large for letterboxes which are not collected from sorting offices and returned to us indicating none collection will be resent once customer contacts us at customers cost.
Dispatch Email Notification
We aim to provide as much information as possible to enable you to track your order and to ensure that your delivery is not delayed because no one is available at your address to sign for and accept it.
Items that are ordered Monday to Friday are normally dispatched next working day. P
Please contact us within 4 weeks from date of dispached email if goods have not arrived.
Delivery charges UK delivery £1.50 on all order under £20.00 for UK orders over £20.00 delivery is FREE, rest of the world see shipping estimator within our website.
All orders are dispatched next working day of order being received
We are confident that you will be delighted with any product that you purchase from us. If you are unhappy with the contents of your order please contact us as soon as possible, so we can resolve the problem with you.
If, for any reason, you wish to return the product, you have 7 days from the day following delivery to return it to us. You must contact us by email within 3 days of the item being delivered, to obtain Authorisation.
Please note all items will only be accepted as a return if they are unused with all labels intact, in all original packaging, with all instructions and totally re-saleable. Please note personalised and customised items are excluded from our returns policy.
You the customer will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.
Upon receiving the returned goods we will check and inspect the goods. If we deem appropriate, photographic evidence will be taken.
Only if the goods are not as described or damaged will we refund you (within 7 working days) in full less postage costs incurred, as stated above.
Please note that our decision on the condition of the returned goods and the refund to the customer is final & no exceptions will be made whatsoever.